Case studies

Real integrations. Measured results.

Crypto Exchange

CryptoBridge

Scaling KYC for a Global Userbase

Challenge: CryptoBridge was onboarding 8,000 users a day across 40+ countries but suffering a 38% drop-off on identity verification and frequent false-positive sanctions hits.
Solution: We replaced their single-vendor setup with a routed Sumsub + ComplyAdvantage stack, built a tiered KYC rules engine, and wired Chainalysis wallet screening into the same case manager.
Results: • Onboarding drop-off reduced from 38% to 14%
• Average decision time cut to 41 seconds
• False-positive AML hits down 72%
• Live in 11 new jurisdictions in under 90 days

Neobank

Launching a Neobank in 6 Markets

Challenge: NordBank needed BaFin-grade video-ident for Germany while keeping a frictionless flow for 5 other EU markets — on a fixed 90-day launch window.
Solution: Dual-rail IDnow for Germany and Onfido for the rest, fronted by a single Persona-driven UX so the user never sees the routing.
Results: • Launched on schedule in all 6 markets
• 92% straight-through KYC pass rate
• Single audit trail across both vendors

Online Marketplace

Verifying 200k Sellers Without Losing Them

Challenge: A two-sided marketplace was forced to verify sellers under new EU DAC7 rules, but a heavy KYC flow risked killing seller signup conversion.
Solution: Lightweight Trulioo data check first, escalating to full Jumio document + selfie only when risk score crossed a threshold.
Results: • Seller signup conversion preserved at 81%
• DAC7 reporting automated end-to-end
• $180k/yr saved vs. always-on full KYC

Payments / Fintech

Cutting Onboarding Time From Days to Minutes

Challenge: PayWave's manual review queue created 3-day onboarding delays for SMB merchants, with a 24% abandonment rate.
Solution: Veriff for IDV plus a custom rules engine that auto-approves low-risk applicants and only routes edge cases to humans.
Results: • Median onboarding time: 2 minutes
• Manual review volume down 68%
• Merchant abandonment down to 7%